Shipping

 AUSTRALIA & NEW ZEALAND

Service Cost Delivery Time
USPS First Class (Orders Over $200) FREE
10-15 business days*
USPS First Class (Orders Under $200)
$15 10-15 business days*
UPS Worldwide Express  (Orders Over $200)
$35 1-3 business days 
UPS Worldwide Express  (Orders Under $200)
$45
1-3 business days 

 *USPS First Class shipping is only an estimate given by USPS, actual times may vary depending on destination. 

 

INTERNATIONAL

Service Cost Delivery Time
USPS First Class (Orders Over $200) FREE 10-15 business days*
USPS First Class (Orders Under $200) $15 10-15 business days*
UPS Worldwide Express (Orders Over $200) $40 1-3 business days
UPS Worldwide Express (Orders Under $200) $50 1-3 business days

*USPS First Class shipping is only an estimate given by USPS, actual times may vary depending on destination. 



How long will it take for my order to arrive?

Depending on the service you select, your order can take as little as 1 business day and no longer than 9 business days. Please allow up to 1 - 3 business days for processing. Expedited shipments are not available for Saturday delivery. Transit Time: Please note that transit times are measured at the point of shipping.

When will my order ship?

Our shipping department is open Monday to Friday 9 a.m. - 5 p.m. Orders placed after 12 p.m. are processed the following business day. Please allow up to 1 – 3 business days to fully process your order. Orders are not processed on the weekend. Please note that all ground and non-contiguous shipments are not guaranteed. Delivery dates are based on average transit time.

How can I track my order?

Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the shipping carriers website and enter tracking number to see the updated shipping status.

Duties and Taxes

Please note, all international packages may be subject to duties and taxes and is not included in the price at checkout. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info.

Can these taxes and duties be estimated before delivery?

At this time, we do not have the ability to estimate taxes and delivery before delivery. Canadian customers can use this link to estimate Duty & Taxes:

http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

What are customs and duties?

Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government.  The rates of duty are established by the Department of Finance and can vary significantly from one product to another and one country to another.

Will I have to pay customs or duties?

Please note, all international packages may be subject to duties and taxes and is not included in the price at checkout. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info.

How are customs and duties determined?

Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).

What other fees (besides duties) am I subject to upon delivery?

There can be additional fees upon delivery beyond taxes and duties.  

For example, Canada Post charges a flat, non-refundable fee of $9.95 for all deliveries. Additional fees can include:

Brokerage fee (varies)

Bond Fees-- Usually Bond Fees can be a $10 minimum. And then there is a collection fee of $4.25 upon delivery (It’s always best to highly encourage the customer to pay their fees in advance)

Also, there can be a fee for each additional classification line after the 5 lines ($4.50 per line).  So for example, if a customer purchases more than 5 items, they can be charged a fee of  $4.50 for each additional item.    

Our expedited methods have tracking and faster transit times, but there are in general higher fees than USPS First-Class Mail International.

I applied a coupon code on my order, will I be charged customs based on the original price or the discounted price?

If you used a coupon on your order, you will be charged the original price. We are legally obligated by Border Agencies to show the original price of that item.  The coupon code was applied at the end of checkout, so the discount will be reflected at the bottom of the invoice.

But what if I didn’t use a coupon? I.e., I purchased an item that was marked down 20% off from the original price.

If you purchased a red-line sale item, that sale value will be reflected on the invoice (Not the original price).  For example, I added the Poppy One Piece to my Shopping bag and it is currently priced at $180. It was marked down 20% off.  When the customs agency receives this order, the invoice will list the opened at the marked down price, $180.  

Can Frankies Bikinis refund customs?

We cannot reimburse customs in any capacity.  These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order.  

*For all things Canadian Customs related, here is a helpful link:

http://www.cbsa-asfc.gc.ca/menu-eng.html

*For all things UK Customs related, here is a helpful link:

http://www.hmrc.gov.uk/customs/tax-and-duty.htm

*For all customs inquiries in Australia, here is a helpful link:

http://www.customs.gov.au/site/page5834.asp